Shipping policy

Shipping
Processing Time: Please allow 2-3 days to prepare & ship your order. *
Please note - all pre-ordered items will take 7-14 business days to process.
US Expedited: 2-3 business days.
US Flat Rate: 3-6 business days.UK Express: 1-2 business days.
UK Standard Shipping: 3-4 business days.
EU Express: 2-3 business days.
EU Standard Shipping: 5-7 business days.
Rest of the world: 5-14 business days depending on locati on.
Total delivery ti me = processing + transit ti me + any courier delays.
*Total delivery ti me excludes weekends and bank holidays. The transit ti mes quoted are what is promised by our couriers, please bear in mind these may be subject to delays on their end for a variety of reasons which will be out of our control.
Treasure U Membership Terms:
*Once choosing to become a Treasure U member, you understand that you will be charged £20/$27 per month that becomes store credit unless you stop or pause your membership. You can use your store credit to shop whenever (with major perks!). Of course, you can cancel your membership anyti me.
Please note that we are unable to refund store credits, and as such we cannot refund Treasure U membership fees as the fees instantly converts into store credits.
You can sti ll use your store credits to shop at any ti me.
The reason why we are unable to refund store credits is that it works just like a gift card. Once we've issued the store credit, we cannot claim is back, and therefore we cannot issue refunds for credits we cannot claim back.
When members opt to check out with Treasure U at checkout, they receive an instant 10% off of their order and any future order they place. The customer is also able to combine their store credit with any storewide sale or promoti on. The customer will not get charged the membership fee once they place the order. However, 30 days aft er their initi al purchase, they will be charged the membership fee of £20/$27. By conti nuing to use Treasure U aft er the initi al purchase, you agree to these terms and conditi ons
Please do not subscribe to Treasure U if you do not wish to be a part of the membership.
OVERVIEW
This website is operated by Callum & Treasures CIC Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Callum & Treasures. This website, including all informati on, tools and services available from this site to you, the user, conditi oned upon your acceptance of all terms, conditi ons, policies and noti ces stated here.By visiti ng our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditi ons (“Terms of Service”, “Terms”), including those additi onal terms and conditi ons and policies referenced herein and/or
available by hyperlink. These Terms of Service apply to all users of the site, including without limitati on users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditi ons of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an off er, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any ti me on this page. We reserve the right to update, change or replace any part of these Terms of Service by posti ng updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your conti nued use of or access to the website following the posti ng of any changes consti tutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platf orm that allows us to sell our products and services to you.SECTION 1 - ONLINE STORE TERMSBy agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdicti on (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructi ve nature.A breach or violati on of any of the Terms will result in an immediate terminati on of your Services.SECTION 2 - GENERAL CONDITIONSWe reserve the right to refuse service to anyone for any reason at any ti me.You understand that your content (not including credit card informati on), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecti ng networks or devices. Credit card informati on is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any porti on of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express writt en permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise aff ect these Terms.SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATIONWe are not responsible if informati on made available on this site is not accurate, complete or current. The material on this site is provided for general informati on only and should not be relied upon or used as the sole basis for making decisions without consulti ng primary, more accurate, more complete or more ti mely sources of informati on. Any reliance on the material on this site is at your own risk.This site may contain certain historical informati on. Historical informati on, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any ti me, but we have no obligati on to update any informati on on our site. You agree that it is your responsibility to monitor changes to our site.SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICESPrices for our products are subject to change without noti ce.We reserve the right at any ti me to modify or disconti nue the Service (or any part or content thereof) without noti ce at any ti me.We shall not be liable to you or to any third-party for any modifi cati on, price change, suspension or disconti nuance of the Service.SECTION 5 - PRODUCTS OR SERVICES (if applicable)Certain products or services may be available exclusively online through the website. These products or services may have limited quanti ti es and are subject to return or exchange only according to our Return Policy.We have made every eff ort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdicti on. We may exercise this right on a case-by-case basis. We reserve the right to limit the quanti ti es of any products or services that we off er. All descripti ons of products or product pricing are subject to change at any ti me without noti ce, at the sole discreti on of us. We reserve the right to disconti nue any product at any ti me. Any off er for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, informati on, or other material purchased or obtained by you will meet your expectati ons, or that any errors in the Service will be corrected.SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discreti on, limit or cancel quanti ti es purchased per person, per household or per order. These restricti ons may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may att empt to noti fy you by contacti ng the email and/or billing address/phone number provided at the ti me the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account informati on for all purchases made at our store. You agree to promptly update your account and other informati on, including your email address and credit card numbers and expirati on dates, so that we can complete your transacti ons and contact you as needed.For more detail, please review our Returns Policy.SECTION 7 - OPTIONAL TOOLSWe may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranti es, representati ons or conditi ons of any kind and without any endorsement. We shall have no liability whatsoever arising from or relati ng to your use of opti onal third-party tools.Any use by you of opti onal tools off ered through the site is enti rely at your own risk and discreti on and you
should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, off er new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.SECTION 8 - THIRD-PARTY LINKSCertain content, products and services available via our Service may include materials from third-parti es.
Third-party links on this site may direct you to third-party websites that are not affi liated with us. We are not responsible for examining or evaluati ng the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parti es.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transacti ons made in connecti on with any third-party websites. Please review carefully the third-party's policies and practi ces and make sure you understand them before you engage in any transacti on. Complaints, claims, concerns, or questi ons regarding third-party products should be directed to the third-party.SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONSIf, at our request, you send certain specifi c submissions (for example contest entries) or without a request from us you send creati ve ideas, suggesti ons, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collecti vely, 'comments'), you agree that we may, at any ti me, without restricti on, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligati on (1) to maintain any comments in confi dence; (2) to pay compensati on for any comments; or (3) to respond to any comments.We may, but have no obligati on to, monitor, edit or remove content that we determine in our sole discreti on are unlawful, off ensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objecti onable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way aff ect the operati on of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parti es as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.SECTION 10 - PERSONAL INFORMATIONYour submission of personal informati on through the store is governed by our Privacy Policy. To view our Privacy Policy.SECTION 11 - ERRORS, INACCURACIES AND OMISSIONSOccasionally there may be informati on on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descripti ons, pricing, promoti ons, off ers, product shipping charges, transit ti mes and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update informati on or cancel orders if any informati on in the Service or on any related website is inaccurate at any ti me without prior noti ce (including aft er you have submitt ed your order).We undertake no obligati on to update, amend or clarify informati on in the Service or on any related website, including without limitati on, pricing informati on, except as required by law. No specifi ed update or refresh date applied in the Service or on any related website, should be taken to indicate that all informati on in the Service or on any related website has been modifi ed or updated.SECTION 12 - PROHIBITED USESIn additi on to other prohibiti ons as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or parti cipate in any unlawful acts; (c) to violate any internati onal, federal, provincial or state regulati ons, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, inti midate, or discriminate based on gender, sexual orientati on, religion, ethnicity, race, age, nati onal origin, or disability; (f) to submit false or misleading informati on; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will aff ect the functi onality or operati on of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal informati on of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violati ng any of the prohibited uses.SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITYWe do not guarantee, represent or warrant that your use of our service will be uninterrupted, ti mely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from ti me to ti me we may remove the service for indefi nite periods of ti me or cancel the service at any ti me, without noti ce to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representati on, warranti es or conditi ons of any kind, either express or implied, including all implied warranti es or conditi ons of merchantability, merchantable quality, fi tness for a parti cular purpose, durability, ti tle, and non-infringement.In no case shall Callum & Treasures, our directors, offi cers, employees, affi liates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, puniti ve, special, or
consequenti al damages of any kind, including, without limitati on lost profi ts, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitt ed, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdicti ons do not allow the exclusion or the limitati on of liability for consequenti al or incidental damages, in such states or jurisdicti ons, our liability shall be limited to the maximum extent permitt ed by law.SECTION 14 - INDEMNIFICATIONYou agree to indemnify, defend and hold harmless Callum & Treasures and our parent, subsidiaries, affi liates, partners, offi cers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable att orneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violati on of any law or the rights of a third-party.SECTION 15 - SEVERABILITYIn the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitt ed by applicable law, and the unenforceable porti on shall be deemed to be severed from these Terms of Service, such determinati on shall not aff ect the validity and enforceability of any other remaining provisions.SECTION 16 - TERMINATIONThe obligati ons and liabiliti es of the parti es incurred prior to the terminati on date shall survive the terminati on of this agreement for all purposes.These Terms of Service are eff ecti ve unless and unti l terminated by either you or us. You may terminate these Terms of Service at any ti me by noti fying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any ti me without noti ce and you will remain liable for all amounts due up to and including the date of terminati on; and/or accordingly may deny you access to our Services (or any part thereof).SECTION 17 - ENTIRE AGREEMENTThe failure of us to exercise or enforce any right or provision of these Terms of Service shall not consti tute a waiver of such right or provision.These Terms of Service and any policies or operati ng rules posted by us on this site or in respect to The Service consti tutes the enti re agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communicati ons and proposals, whether oral or writt en, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguiti es in the interpretati on of these Terms of Service shall not be construed against the draft ing party.SECTION 18 - GOVERNING LAWThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.SECTION 19 - CHANGES TO TERMS OF SERVICEYou can review the most current version of the Terms of Service at any ti me at this page.We reserve the right, at our sole discreti on, to update, change or replace any part of these Terms of Service by posti ng updates and changes to our website. It is your responsibility to check our website periodically for changes. Your conti nued use of or access to our website or the Service following the posti ng of any changes to these Terms of Service consti tutes acceptance of those changes.SECTION 20 - CONTACT INFORMATIONQuesti ons about the Terms of Service should be sent to us at sophia@bookgeeky.co.uk
SECTION 21 -
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are off ering a mobile messaging program (the “Program”), which you agree to use and parti cipate in subject to these Mobile Messaging Terms and Conditi ons and Privacy Policy (the “Agreement”). By opti ng in to or parti cipati ng in any of our Programs, you accept and agree to these terms and conditi ons, including, without limitati on, your agreement to resolve any disputes with us through binding, individual-only arbitrati on, as detailed in the “Dispute Resoluti on” secti on below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditi ons or Privacy Policy that may govern the relati onship between you and Us in other contexts.
The Program allows Users to receive SMS/MMS mobile messages by affi rmati vely opti ng into the Program, such as through online or applicati on-based enrolment forms. Regardless of the opt-in method you uti lized to join the Program, you agree that this Agreement applies to your parti cipati on in the Program. By parti cipati ng in the Program, you agree to receive autodialled or prerecorded marketi ng mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automati c telephone dialling system (“ATDS” or “autodialer”).
If you do not wish to conti nue parti cipati ng in the Program or no longer agree to this Agreement, you agree to reply STOP or CANCEL to any mobile text message from Us in order to opt out of the Program. You may receive an additi onal mobile message confi rming your decision to opt out. You understand and agree that the foregoing opti ons are the only reasonable methods of opti ng out. You understand and agree that att empti ng to opt-out texti ng other words or verbally requesti ng one of our team members to remove your from our list is not accounted as a reasonable means of opti ng out.
You acknowledge that the message frequency is various and that consent is not a conditi on to purchase. The Program involves recurring mobile messages, and additi onal mobile messages may be sent periodically based on your interacti on with Us.
You must have a wireless device of your own, capable of two-way messaging, be using a parti cipati ng wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to parti cipate. Check your phone capabiliti es for specifi c text messaging instructi ons.
You may not use of engage with the Platf orm if you are under thirteen (13) years of age. If you use or engage with the Platf orm and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platf orm, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platf orm, or are of adult age in your jurisdicti on. By using or engaging with the Platf orm, you also acknowledge and agree that you are permitt ed by your jurisdicti on’s Applicable Law to use and/or engage with the Platf orm.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligati ons hereunder, and nothing contained in this Agreement or in the performance of such obligati ons will place you in breach of any other contract or obligati on. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and eff ect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writi ng. We reserve the right to change this Agreement from ti me to ti me. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from ti me to ti me and to be aware of any such changes. By conti nuing to parti cipate in the Program aft er any such changes, you accept this Agreement, as modifi ed.
Affi liates
We do not honour affi liate sales which are generated as result of adverti sing or posti ng our discount codes on public websites or forums.Unless you can demonstrate to me how you’re legiti mately generati ng these sales, all your affi liate sales will be deemed invalid.
Order Protect:
Add “Order Protect” to your order to ensure the contents arrive undamaged and protect yourself against loss or theft .
What We Consider Lost:
A shipment marked unfulfi lled or delivered that has not yet been received. Please allow up to 7 business days for your order to be delivered.
Your tracking has not updated for 2 weeks from the ship date
If your package has had no scans or evidence that it is moving to you for more than 5 days, please contact us to report it. We will investi gate the delay to determine if it is truly lost or if it is simply taking longer due to unusual circumstances such as high-volume shipping season or natural disaster.
If the item is lost, the package protecti on will cover a replacement or refund. You have 30 days from the last tracking scan to report the problem for the package to be protected.
What We Consider Stolen:
You, or someone you know, saw a person take your package aft er the package was delivered. In additi on to reach out to our customer service team, we encourage reporti ng all theft s to your local authoriti es.
Please e-mail us immediately if your items arrived damaged or if something is missing from your order. Make sure to include photos of the tampered items.
What Is Not Covered:
Shipping or processing delays
Missing packages or fees incurred if an incorrect address is provided
Orders stuck in customs - We are not responsible for customs delays or fees
Items returned to us that are not in resalable conditi on
What We Consider Damaged:
Items arrived damaged in transit
Some of your order is missing due to the package opening in transit
Our Policy For Orders Without Order Protect:
If you opt out of Order Protect, your package will not be covered for loss or theft beyond the standard protecti on provided by the carrier. You may contact the carrier to make a report. We will help you in any way we can to recover your loss. Do not hesitate to contact us for help in this process.
To receive a replacement item or refund, please e-mail us candt@bookgeeky.co.uk using the template below and our team will get back to you within 2 business days:
Order #
Descripti on of issue
Photos of damage products/package if applicati on
Contact Informati on
Order Protect is non refundable